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Check-in at Bachleda Resort is possible from 4:00 PM, and check-out until 12:00 PM. These times apply equally to both facilities – Bachleda Residence and Hotel Wersal – regardless of the chosen stay package. It is worth confirming the exact rules regarding a possible early arrival or late check-out directly with the reception when booking.
Yes, there is a local tax of 2 PLN per person per night at Bachleda Resort. It is charged additionally, on top of the accommodation price indicated in the offer, and collected directly at the property. It applies to stays in all types of rooms and packages, regardless of the chosen facility.
Cancellation policies depend on the selected price offer and are not uniform for the entire hotel. In the case of a non-refundable offer, the reservation requires full online prepayment, which is not refunded in the event of cancellation or no-show at the hotel. With a flexible offer, you can cancel your stay free of charge up to 3 days before arrival – after this date or in the event of a no-show, the cost of the first night is charged, and credit card details are required to guarantee the reservation.
Bachleda Resort accepts payments with Visa, Visa Electron, MasterCard, Maestro, American Express, Discover, and Diners Club cards. These cards are honored regardless of the chosen facility and offer type. In the case of booking non-refundable offers, advance online payment for the entire stay via the hotel's electronic payment system is required.
Parking at Bachleda Resort is paid and costs 50 PLN per day, and at Bachleda Residence a garage is also available at the same price. The fee does not include reserving a specific parking space – the parking operates subject to availability upon arrival. The fee amount is the same regardless of the chosen facility or room type.
Yes, Bachleda Resort offers the purchase of a gift voucher for a stay – the "Gift a Voucher" option is available in the special offers section on the hotel's website.
The choice depends mainly on the standard and budget.
Starting prices also differ – rooms in Hotel Wersal start from approx. 320 PLN/night, and in Bachleda Residence from approx. 615 PLN/night for a Premium room. Prices change seasonally. Both facilities are located in the same complex in the center of Zakopane, so regardless of the choice, guests are close to Krupówki street.
Bachleda Residence features 124 rooms and 4 highest-standard suites, while Hotel Wersal offers 45 comfortable rooms. Together, both facilities create an intimate-scale complex, even though they offer five different room categories in the Residence and four in Wersal. Such a size allows for a personal touch in service, typical for boutique hotels rather than large-scale resorts.
The suites at Bachleda Residence are equipped with a king-size bed, a sofa bed, a spacious balcony overlooking the mountains or Gubałówka, and a fully equipped bathroom with a bathtub, shower, and an additional toilet. Guests also have at their disposal an espresso machine, a minibar, a safe, air conditioning, a Smart TV, and Pascal Morabito cosmetics. This is the highest room category in the resort, dedicated to guests looking for premium space and comfort.
A sofa bed is available in most rooms and suites at Bachleda Residence, which can serve as an extra bed for an additional person. This solution works well, for example, for families with one older child who needs their own place to sleep. In Hotel Wersal, an extra bed is only possible in a Studio. The possibility of an extra bed should be confirmed individually when booking, as it may vary depending on the room size.
In the Bachleda Residence suites, children up to 4 years old stay free of charge if they sleep in their parents' bed, while children from 12 years of age are treated as fully paying adults. For children aged 5–11, it is worth confirming the billing rules upon booking, as they may vary depending on the selected room and offer. This policy applies primarily to suites – for other room categories, the rules may differ slightly.
Yes, we have ensured that the equipment of our Premium rooms, Suites, and Studios provides ideal conditions not only for unhurried relaxation but also for work.
Yes, Bachleda Resort provides free Wi-Fi access for all guests, regardless of the chosen facility or room type. The wireless network is available both in the rooms and in the public areas of the hotel. It is not an additionally paid service nor does it require separate activation.
The ski station at Polana Szymoszkowa is located just a few minutes from Bachleda Resort and offers two cable cars – a large, six-seater one measuring 1342.17 m for more experienced skiers, and a smaller, 400-meter one for beginners. During the season, the station is open daily from 9:00 AM to 8:00 PM, and at the bottom station there is a KidsPark with a conveyor belt for the youngest skiers under the supervision of an instructor. In the summer, the large cable car turns into a scenic lift, making the attraction available to resort guests all year round.
Bachleda Resort offers several amenities aimed at the youngest Guests, primarily a colorful playroom available free of charge to everyone, regardless of the chosen facility. The playroom, decorated in a Tatra style, is open daily from 8:00 AM to 10:00 PM, and children can use it under the supervision of parents or guardians; additionally, upon request, a free baby cot and a baby bath can be ordered to the room (quantities are limited!).
Yes, Bachleda Resort organizes animations and themed activities for children, but they are not available all year round – they are conducted by professional animators exclusively during the holiday season, as well as during festive stays and selected long weekends. As part of them, children can take part in art workshops and creative games developing social skills, and the current program is available at the reception.
The Bachleda Resort concierge helps in many ways. For example, they can assist with booking tables at restaurants and skip-the-line tickets for events, as well as organize transport – from airport transfers and car rentals to horse carriage rides or torchlight sleigh rides. The service also includes planning individual trips, e.g., with a licensed Tatra guide, helicopter flights over the Tatra Mountains, or snowmobile expeditions. The concierge can be contacted in the hotel lobby, by phone at +48 539 698 378, or by email at concierge@bachledaresort.pl.
Besides the La Prima restaurant and Zakopane Lounge & Bar on the resort premises, the Bachleda group also runs other dining venues in Zakopane, available at bachledarestaurants.pl – including Góralska Tradycja (restaurant and confectionery), Zbyrcok, Grand Kasprowy in Hotel Bachleda Kasprowy, as well as Trattoria Parmigiano and Karczma Kulig on Krupówki street.
Bachleda Resort handles small group reservations through a dedicated department, available by phone at +48 18 202 40 18 or by email at mice@bachledaresort.pl. Larger business and conference events are handled by the sister brand of the Bachleda group – Bachleda Kongresy – which allows for tailoring the scale and scope of services to the size of the event.
Yes, Bachleda Resort welcomes pets for an additional fee, although its amount varies depending on the chosen facility. In Wersal it is 120 PLN/night, and in Bachleda Residence 150 PLN/night. Regardless of the chosen room, pets are not allowed in the restaurant, children's playroom, and the Spa & Wellness area. Detailed rules for a stay with a dog or cat are specified in the dedicated pet stay regulations available on the hotel website, which is worth reading before arrival.
Access to the Wellness zone for Hotel Wersal guests is additionally payable and amounts to 30 PLN per adult for 3 hours and 25 PLN per child aged 5–11 for 3 hours, while children under 4 years old enter for free. An optional fee for a bathrobe rental of 10 PLN per item is added to this. Bachleda Residence guests, on the other hand, have unlimited and free access to this zone, included in the price of their stay.
Yes, special buffet items for children and high chairs for the youngest guests are available at the La Prima restaurant during breakfast. A baby cot or a baby bath can also be ordered to the room upon request. Breakfasts are served in a buffet style daily from 7:00 AM to 11:00 AM.
Yes, the facility has 1 room specially adapted to the needs of guests with reduced mobility.
Yes, in the garage parking lot we provide our Guests with 2 electric vehicle charging stations.
Yes, we offer a free ski storage room. However, the hotel does not have a dedicated drying room for equipment and boots.
Yes, late check-out is possible for an additional fee. This option is arranged individually with the reception depending on room availability.
Yes, we offer our Guests free luggage storage both before the start of the stay and after check-out.